For those following the drama, here is a soap making update.
The great news is that I got it sorted. The soap making product liability insurance issue we had is no more.
I rang up our insurance company again, talked to a lovely lady (different from the last one). I talked through my issue, asked specific questions about making and selling soap, and we came to an understanding.
It turns out that we are covered as long as we are registered with NICNAS and all the ingredients are listed for each bar of soap we are covered for making and selling soap as per regulations. I even got the ruling in writing and was backed up by her supervisor.
So it certainly pays to follow-up with your existing insurer one last time before going through the hassle of moving to another due to misunderstanding. I suppose it’s like that for most things in life!
For those of you who want follow this up themselves, the company was YOUI and the policy is a Business Liability Insurance. You have to have an Australian Business Number and have a registered business to be eligible for this type of policy. We are not affiliated with the company, just happy customers.
Soapy smiles all round!
Anyway crisis over and we have relisted our soap products on Little Green Workshops. There is no stopping us now from selling our most excellent handmade soap!
Yeah! Onwards and forwards to total world domination of the soap making market! Just joking, as i am apt to do.
Yay, a most excellent and comparatively easy outcome. 🙂
Indeed Jessie. I find that it pays to give the company a second chance just incase they got their facts mixed up and get the ruling in writing incase there is a dispute further down the track.
So glad you got this sorted Phil, I just had to go through that myself with my market stall set up. I sell Licorice but i dont make it so it was a bit easier, although i am doing some research now to add to my stall with some home made products so that could be a bit trickier lol
its 2.30am and i cant sleep lol My apologies for calling you Phil lol 🙂
LOL indeed! 😉
Woo hoo – Glad you got it sorted – sorry I did not see this or the last post earlier than today or I could have stepped you through it – but you have prevailed mightily I see.
so does that mean you still need to have product insurance Gavin?
Hi Sarah. Business liability insurance (in this instance) covers any business activities and products.
HI again Gavin, YOUI told me they don’t cover soap manufacturing ???????? Is that the category?
Hi Sarah, not being an insurance broker I don’t know your circumstances. I just know what they told me.
That’s very useful information Gavin. I was hoping to get to your Soap Making workshops but public transport on Sundays from my place to your venue is not the best. Anyway I have been making oil-based cold-process soap at home for the family for the last year so I would like to just order some of your soapmaking equipment so that I can be inspired to try some new ideas. I will put in an order in the next week or two. Thanks, Sue Banks
That’s a shame Sue, we would have loved to meet you! Well done on your homemade soap, and looking forward to your order. Gav