For those following the drama, here is a soap making update.
The great news is that I got it sorted. The soap making product liability insurance issue we had is no more.
I rang up our insurance company again, talked to a lovely lady (different from the last one). I talked through my issue, asked specific questions about making and selling soap, and we came to an understanding.
It turns out that we are covered as long as we are registered with NICNAS and all the ingredients are listed for each bar of soap we are covered for making and selling soap as per regulations. I even got the ruling in writing and was backed up by her supervisor.
So it certainly pays to follow-up with your existing insurer one last time before going through the hassle of moving to another due to misunderstanding. I suppose it’s like that for most things in life!
For those of you who want follow this up themselves, the company was YOUI and the policy is a Business Liability Insurance. You have to have an Australian Business Number and have a registered business to be eligible for this type of policy. We are not affiliated with the company, just happy customers.
Anyway crisis over and we have relisted our soap products on Little Green Workshops. There is no stopping us now from selling our most excellent handmade soap!