The never-ending saga of attempting to receive the Victorian Premium feed-in tariff continues.
On Friday, we receive the second electricity bill since having the co-gen smart meter installed. The meter was installed on the 21st of January and I wrote about it in this post titled "I Have The Power... At Last". Looking back, I was a bit ambitious to think that it was all over and that it was smooth sailing ahead.
The previous bill that was issued in April had a feed-in tariff of 23.5 cents in lieu of the 66 cents per Kwh that was expected. After all, I signed the agreement in December 2009 when the new Premium Feed-in Tariff was legislated. We were short a $250 credit! Kim called up our electricity retailer who blamed the wholesaler and expected it to be rectified in the next bill with the appropriate feed-in tariff applied with a credit. We let it slide for that quarter thinking that things would be fixed up for us. How wrong was I.
As I mentioned above, the bill for this quarter (April-June) arrived Friday past, and the was still listed at 23.5 cents. I nearly lost the plot! Straight on the phone to the retailer who instantly pointed the finger at the wholesaler, but admitted that the new tariff of 66 cents should have been applied to the bill from the 6th of April. I gave them a blast and asked for the bill to be reissued, which they agreed.
However, when I challenged the cut-over date of 6th April, because I was led to believe that the new feed-in tariff would be applied two weeks from the installation date of the meter, fingers were pointed back at the wholesaler. I asked for their phone number to sort things out. I am beginning to believe that the retailer, Origin Energy, did not want to pay me the Premium tariff, or wanted to make it difficult for someone to actually apply and receive it!
Anyway, I called up my wholesaler, Powercor. They confirmed that the meter was installed on the 21st of January, which I already knew because I was present at the installation, and that we should have received the new tariff about two weeks after installation. They told me to ask Origin to raise a Service Order to investigate further. All I wanted was the money that I believe that I am entitled to, which is about 6 weeks worth of feed-in tariff at the 66 cent rate.
So, I call back Origin, ask them to raise the Service Order to investigate, and let them know that if I do not get prompt resolution, I will take the matter up with the Energy Ombudsman as I have done so in the past. Shaking in their boots, they asked me to wait for the 10 days that Powercor have to reply, and they should be able to resolve my issue. I hope so, because quite frankly, is am pissed off with the whole affair. Being an advocate of renewable energy, I try and promote it where ever I can, however the electricity companies just make it so difficult. It should be bloody easy, and simple enough so that there is huge growth away from coal fired electricity generation. But who am I kidding? Both companies make swags of money burning coal, so why would they want to help the average Joe put renewables on their roof and become less dependent on their dirty electricity. Just not enough incentive for them if you ask me.
I will let you know how this folly pan out.